Delivery and Returns Policy

Delivery and Returns Policy

Delivery and Shipping

  • Orders are ready to ship within 1-3 business days. Custom items are made to order and may take a little longer. Please allow 2-5 days for your personlised or custom orders to prepare before shipping. Please allow up to a week for wreath orders
  • Estimated delivery times with An Post Standard Mail are:

Ireland: 2-3 working days

UK: 5-7 working days

Europe: 7-10 working days

USA: 10-14 working days

Australia: 14-21 working days

Rest of the World: 14-21 working days

  • Orders are sent with An Post Standard Mail and are not tracked
  • If you have any questions regarding your order please contact
  • Prints are shipped flat in a sturdy mailer with a backing board and placed in a protective cello sleeve to avoid damage
  • Pebble art is shipped in a sturdy padded box to avoid damage or delivered/collected locally where possible
  • Wreaths are for collection or delivery locally only

Returns, Cancellations & Exchanges 


  • Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, or sale items cannot be returned
  • Personalised orders are non-refundable and cannot be returned or refunded 
  • Once your returned item(s) has been received, your original method of payment will be credited, excluding non-refundable shipping costs. Please note refunds may take 2-4 weeks to process
  • How to return an item:
  • Return your unused and unopened product(s) using the details on the ducks in a row postage sticker on the outside of your product packaging
  • Please use original or secure packaging with proof of postage. Ducks in a row will not be responsible for refunding orders lost or damaged in transit
  • Once your returned item(s) is received, you will be credited to your original method of payment excluding non-refundable shipping costs as soon as possible
  • If for any reason you do not receive the credited amount within 4 weeks, please contact


  • Orders can not be cancelled once the item(s) has been shipped. Custom/personlised orders can not be cancelled once work has commenced on the design. If you would like to cancel an order please get in touch as soon as possible.


  • Ducks in a row does not offer exchanges at this time, but will always try to be as accommodating as possible.
    Please contact should you wish to exchange a product.

Delivery and Shipping Charges

  • Delivery charges are an estimate as charges may vary based on weight. Weight may vary based on number of products purchased
  • Standard delivery costs:


Ireland: €3
Rest of world: €6 – €10 based on location

Pebble Art:

Ireland: €8
Rest of world: €10 – €30 based on location

(Terms and Conditions)